Privacy Policy

1. Who We Are

Get Second Chance Apartments helps renters with past rental challenges (such as evictions, broken leases, or credit issues) connect with apartment communities and rental services that may be willing to work with them.

2. Information We Collect

We collect information in three main ways:

  1. Information you provide directly
  2. Information collected automatically
  3. Information from third parties (in limited cases)

2.1 Information You Provide to Us

When you use our Site, contact us, or submit a form, you may provide us with:

  • Name
  • Email address
  • Phone number
  • City, state, or preferred location(s)
  • Details about your rental history (for example: eviction, broken lease, credit concerns, background issues)
  • Budget, preferred move-in date, and other housing preferences
  • Any other information you choose to share in contact or inquiry forms

We do not pull your credit report directly from credit bureaus through this website. Any details about your credit or rental history that we receive are based on what you voluntarily provide (unless you separately authorize a partner to do more).

2.2 Information Collected Automatically

When you visit our Site, certain information may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed and links clicked
  • Date and time of visits
  • Referring website or campaign (for example: Google search, ad, social media link)

This type of data is generally used in aggregate form to understand how visitors use our Site and to improve performance, content, and user experience.

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Analyze traffic and usage patterns
  • Improve our website performance
  • Support advertising and re-marketing campaigns

Cookies are small text files placed on your device. Some are essential for the Site to function properly; others are optional and used for analytics or marketing.

You can control cookies through your browser settings (see Section 7).

2.4 Information From Third Parties

In some cases, we may receive information from:

  • Advertising platforms (e.g., Google Ads, Facebook Ads) – for reporting and analytics
  • Service providers – such as website hosting, analytics, email marketing platforms
  • Property partners or locators – if you separately contact them and they share limited status updates with us (for example: whether you were contacted or approved)

We only use this information in accordance with this Privacy Policy and any applicable agreements.

3. How We Use Your Information

We use the information we collect for the following purposes:

  1. To provide and improve our services
    • Respond to your inquiries and requests
    • Help connect you with apartment communities or rental services that may be able to work with your situation
    • Customize recommendations based on your preferences and information
  2. To communicate with you
    • Send you emails, SMS, or calls related to your request or application
    • Provide updates about our services or important changes to this Policy
    • Send newsletters or promotional messages (if you’ve opted in or where permitted by law)
  3. For analytics and performance
    • Understand how visitors use our Site
    • Improve the content, layout, and functionality
    • Monitor and prevent fraud or abuse
  4. For marketing and advertising
    • Show ads that may be relevant to your interests
    • Measure the performance of advertising campaigns
    • Build audiences for remarketing, where allowed
  5. For legal, safety, and compliance purposes
    • Respond to lawful requests from authorities
    • Enforce our Terms and protect our rights
    • Maintain records as required by law

4. Legal Bases for Processing (EEA/UK Visitors)

If you are in the European Economic Area (EEA) or the United Kingdom, we process your personal data under one or more of the following legal bases:

  • Your consent (e.g., when you submit a form or opt in to marketing)
  • Performance of a contract (e.g., where we are providing requested services)
  • Legitimate interests (e.g., improving our Site, preventing fraud, and growing our business)
  • Compliance with a legal obligation

You can withdraw your consent at any time where processing is based on consent (see Section 9).

5. How We Share Your Information

We do not sell your personal information in the sense of exchanging it for money. We may, however, share information in the following ways:

5.1 With Apartment Communities and Rental Partners

If you ask us to help connect you with second chance apartments or related rental services, we may share relevant information you provided (such as your contact details, preferred location, rental challenges, budget) with:

  • Apartment communities
  • Property managers or leasing agents
  • Partner locators or similar services

We only share the information that is reasonably necessary to help them understand your situation and determine whether they may be able to work with you.

5.2 With Service Providers

We may share information with third-party vendors who help us operate our business, such as:

  • Website hosting and maintenance providers
  • Analytics tools (e.g., Google Analytics)
  • Email and SMS marketing platforms
  • CRM or contact management tools
  • Advertising and remarketing platforms

These providers are allowed to process your information only to perform services for us and are required to protect it.

5.3 For Legal Reasons

We may disclose your information if we believe it is necessary to:

  • Comply with applicable laws, regulations, or legal processes
  • Respond to valid requests by public authorities
  • Enforce our terms and policies
  • Protect our rights, privacy, safety, or property, or that of others

5.4 Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will take steps to ensure your rights remain protected.

6. Data Retention

We retain your personal information only for as long as reasonably necessary to:

  • Provide the services you requested
  • Maintain business records for legal, accounting, or reporting purposes
  • Resolve disputes and enforce our agreements

After this period, we will delete or anonymize your information, unless a longer retention period is required or permitted by law.

7. Cookies & Tracking – Your Choices

Most browsers allow you to manage cookies through their settings. You may:

  • Accept all cookies
  • Block all cookies
  • Delete existing cookies
  • Set preferences for specific websites

If you choose to disable or delete cookies, parts of our Site may not function properly.

You can also use tools provided by some third parties to control certain tracking or advertising cookies (for example, browser add-ons or opt-out pages offered by ad networks).

8. Marketing Communications

We may send you emails, text messages, or other communications about:

  • Updates related to your request or account
  • New services, guides, or resources
  • Promotions or offers that may be relevant to you

You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in our emails; or
  • Replying “STOP” to SMS messages (where applicable); or

Please note: Even if you opt out of marketing, we may still send you non-promotional messages related to your inquiries or our ongoing relationship.

9. Your Privacy Rights

Depending on where you live, you may have certain rights over your personal information. These may include:

  • Access – Request a copy of the information we hold about you
  • Correction – Ask us to correct inaccurate or incomplete information
  • Deletion – Ask us to delete your information in certain circumstances
  • Restriction – Request that we restrict how we use your information
  • Objection – Object to certain processing (e.g., direct marketing)
  • Data portability – Request a copy of your data in a structured, machine-readable format

For security, we may need to verify your identity before fulfilling your request.

9.1 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you may have additional rights under California privacy law, including:

  • The right to know what categories of personal information we collect, use, and disclose
  • The right to request deletion of your personal information (with some exceptions)
  • The right to correct inaccurate personal information
  • The right to opt out of certain data “sharing” for cross-context behavioral advertising
  • The right not to be discriminated against for exercising your privacy rights

To make a request as a California resident, please contact us using the email above and mention that you are a California resident.

10. Children’s Privacy

Our Site and services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children under 18. If you are under 18, please do not use the Site or submit any information.

If you believe we may have collected personal information from a child under 18, please contact us immediately at contact@getsecondchanceapartments.com, and we will promptly delete it.

11. Data Security

We use reasonable technical and organizational measures to protect your information from:

  • Unauthorized access
  • Accidental loss
  • Misuse, alteration, or disclosure

However, no system or method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

If we become aware of a data breach that may affect your rights or freedoms, we will follow applicable legal requirements regarding notification.

12. Links to Other Websites

Our Site may contain links to third-party websites or services that we do not control.

We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

13. International Transfers

If you access our Site from outside [Country where business is based], your information may be processed in a country that may have different data protection laws than your own.

Where required, we will take appropriate steps to ensure that any international data transfers comply with applicable data protection laws and that your information remains protected.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services
  • Our practices
  • Legal or regulatory requirements

When we make changes, we will update the “Effective Date” at the top of this page. Significant changes may be highlighted or communicated through additional notice (for example, a banner on the Site or an email).

Your continued use of the Site after any changes means you accept the updated Privacy Policy.

15. How to Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your information, you can contact us at:

Email: info@getsecondchanceapartments.com
Mailing address: 1800, Orchids Lane, St Walt Disney World, Bay Lake, FL, Orlando, 32805